Our Commitment to Your Privacy
DirekChannel is committed to protecting your privacy. We do not sell or exchange your personal information except as prescribed by law and in accordance with our stated policies, and we are active in ensuring that your sensitive information is protected against unauthorized access or any form of misuse. DirekChannel is compliant with federal legislation that has been designed to protect you and your personal information. We have based our privacy policy on the 10 standard Privacy Principles included in Schedule 1 of the Personal Information Protection and Electronic Documents Act, also referred to as P.I.P.E.D.A .
If you have any questions concerning the use of your personal information, you may call us at 1 866 636-6222 and speak to one of our customer service representatives.
If you have any unresolved issues, you may write to us.
By email:office@DirekChannel.com
Website Privacy Notice
Online privacy is a serious concern. We want your visit to our website to be a safe and meaningful one. This Website Privacy Notice is intended to inform you of the different ways DirekChannel may use, collect or store your personal information while visiting this website.
If you have any questions about our website privacy notice, you may write to us:
By email: office@DirekChannel.com
Cookies:
Cookies are small data files exchanged between Internet Browsers and Internet Web servers for the purpose of allowing the Webserver to store information on the user’s computer for use during current or subsequent website visits. Typically the information stored would include users preferences or other data to streamline website viewing.
DirekChannel's webservers employ Cookies to allow us to provide you a more user-friendly visit to our website and to collect information on how you navigate our website. Cookies are not linked or shared with your personal identity.
We use cookies to store your choices and a browser session identifier. A browser session identifier is how a webserver keeps track of your browser across multiple page loads. Without it, you may need to specify your Language and Location for each page.
We also use analytics cookies. Over time, our website developers can use the aggregated information from multiple visits to help us improve our site design, content or to improve our business and marketing strategies. In our use of these analytics cookies we do not store or exchange your personal identity.
If you choose to visit our website with cookies disabled, some of the site features may not work correctly.
Logging:
The web server will log statistical information such as visitors' IP addresses, type of operating systems, time and duration of visits, and web pages, images, files requested. We will use these logs in our efforts to improve our website’s performance and efficiency or aid in the investigation of any reported problems or abuse. Such logs are governed by our Privacy Policy.
Online Order Forms:
When you submit a form or make request through our website, DirekChannel retains that information as. The information is retained in a secure database that is accessible only by employees with a need-to-know and need-to-access. We do not retain information for simple inquires, orders only.
We collect this information in order to validate your account and also to contact you in order to complete your request. The information you provide to us may also be used to generate aggregate data (statistics). These statistics are used for improving our website, our services or to improve our business and marketing strategies or aid in the investigation of any reported problems or abuse.
If you cancel, abandon or otherwise navigate away from an order form before completing or submitting the order, that information is not retained and can be simply removed by refreshing your browser.
Caller Authentication and Recording
Whenever you speak with a DirekChannel representative, you will be asked a number of screening questions. These questions are designed to help us protect your privacy and your personal information.
DirekChannel does not want to release your information to the wrong the person. Identity thieves often target call centers for the express purpose of illegally obtaining someone’s information.
Call Recordings
We record our telephone calls. These recordings are primarily made for training and quality assurance purposes. However, in some circumstances, such as a billing dispute or security concern, recordings may be reviewed in order to verify what information was discussed during the call. This may assist us to resolve disputes or security concerns more accurately and quickly.
PRIVACY POLICY STATEMENT OF PURPOSE
This document is meant to inform DirekChannel's customers and employees of our policy with regards to how we use, collect, or disclose our customer's personal information.
OUR COMMITMENT TO YOUR PRIVACY
DirekChannel is committed to protecting your privacy. We do not sell or exchange your personal information, and are active in ensuring that your sensitive information is protected against any form of misuse.
COMPLIANCE
DirekChannel is fully compliant with federal legislation that has been designed to protect you and your personal information. We have based our privacy policy on the 10 standard Privacy Principles included in Schedule 1 of the Personal Information Protection and Electronic Documents Act, also referred to as P.I.P.E.D.A .
CONSENT
When subscribing to any of our services, you are providing implied consent for us to collect personal information like your name, phone number, and billing information. We will obtain your express consent prior to using or disclosing your personal information for a purpose that is not described within this policy, or that we did not identify to you at the time of collection.
When dealing with certain legal, medical, or security issues, DirekChannel may be required by law to disclose your personal information without seeking or obtaining your consent.
IDENTIFYING PURPOSES
For what purposes does DirekChannel collect and retain my personal information?
• To meet legal and regulatory requirements. • To establish and provide you with ongoing service. • To help us understand and determine which of our services might better suit your needs. • To manage and improve our business operations.
In instances where we require your personal information for a purpose that is not listed above, DirekChannel will identify the purpose at the time of collection.
LIMITING COLLECTION
DirekChannel shall limit the type and quantity of personal information collected to the amount necessary to carry out the identified purpose(s). At the time of collection, our representative will explain why the information is needed.
LIMITING USE, DISCLOSURE, AND RETENTION
We will retain your personal information only long enough to satisfy the purpose(s) to which you have already consented. Within a reasonable time after the purpose has been satisfied, your sensitive information will be destroyed or made anonymous. Unless a customer provides express consent or disclosure pursuant to a legal power, all information kept by the company regarding the customer, other than the customer's name, address and listed telephone number, is confidential and may not be disclosed by the company to anyone other than :
• the customer; • a person who, in the reasonable judgement of the company, is seeking the information as an agent of the customer; • another telephone company, provided the information is required for the efficient and cost-effective provision of telephone service and disclosure is made on a confidential basis with the information to be used only for that purpose; • a company involved in supplying the customer with telephone or telephone directory related services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information to be used only for that purpose; or • an agent retained by the company in the collection of the customer's account, provided the information is required for and is to be used only for that purpose. The fact that you are a DirekChannel customer may be revealed to other DirekChannel customers when using certain plans.
ACCURACY
Keeping in mind the purpose of its use, we will make every reasonable effort to keep your personal information as accurate and complete as possible.
SAFEGUARDS
DirekChannel will ensure that your personal information is protected against unauthorised access and any other type of misuse, by maintaining industry standard security safeguards. Excluding when they are in use by authorised personnel, paper-based files containing personal information are secured within a restricted area. Electronic data containing personal information is restricted to authorised users only.
OPENNESS
We encourage you to read our privacy policy. If you are not able to print a hard copy from our website, we will gladly provide you with one. If you wish to discuss the policy, we are ready to answer any questions you may have.
INDIVIDUAL ACCESS
You are entitled to have access to your personal information. Upon your written request, DirekChannel will promptly inform you of the existence, use, or disclosure of your personal information. In some limited circumstances, if the information you requested is too costly to collect or if it conflicts with any legal or commercial proprietary obligations, DirekChannel may withhold access or charge a reasonable fee. In the event that DirekChannel does withhold access, you will be notified of the reason(s) no later than 14 days after your request was submitted. You may challenge the accuracy of the information under our care, and have it amended when appropriate.
CHALLENGING COMPLIANCE
We are committed to being as receptive and accommodating as possible in responding to any issues you may have about the handling of your personal information. Any customer complaints received by DirekChannel about our compliance with P.I.P.E.D.A. , will be acknowledged, investigated, and recorded.
If you have any general questions concerning the use of your personal information, you may call us at 1 888-442-5058 and speak to one of our customer service representatives. If you have any unresolved issues, you may write to us.
By email:
office@DirekChannel.com
GLOSSARY OF TERMS
To aid in the use of our policy, we have included a glossary of terms.
Personal Information: P.I.P.E.D.A. defines personal information as "information about an identifiable individual". Simply said, any information that is not readily available to the public is protected under the act, for example: credit records, ethnicity, passwords, income etc.
(P.I.P.E.D.A.) Personal Information Protection and Electronic Documents Act: This legislation was enacted as of January 1st, 2004. You can download and print the act in its entirety at www.privcom.gc.ca
Express consent: may be taken to be given by a customer where the customer provides:
• written consent; • oral confirmation by an independent third party; • electronic confirmation through the use of a toll-free number; or • electronic confirmation via the Internet. • oral consent, where an audio recording of the consent is retained by the carrier; or • consent through other methods, as long as an objective documented record of customer consent is created by the customer or by an independent third party.
Implied consent is an understanding that is not directly stated. For example, to subscribe to any of our services we need some basic information from you to set up your account.
OUR RIGHT TO UPDATE THIS POLICY
DirekChannel reserves the right to add, modify, or remove any section of this document in order for it to remain representative of DirekChannel business operations and continue to be compliant with P.I.P.E.D.A.
You can determine when this policy was last updated by referring to the date marked at the bottom of this policy. Last updated: Feb, 13, 2015