Basic Features -- Included in Services
Medical pendant is the most popular security and alarm product for seniors. It is easy to use with just one big button and highly reliable based on dual channel alarm reporting. The following are the basic features included in the service:
- Dual channel alarm reporting - Two way voice is the first alarm reporting channel. The pendant user can talk to a live agent right away after the pendant establishes the voice channel. In the meantime the device sends out alarm signals through a digital channel together with GPS signals. So even if a two way voice conversation is not established due to unexpected reasons, the monitoring center will still see the emergency signal and will be calling back right away or arrange a dispatch. The pendant acts like portable alarm system.
- GPS Positioning - The pendant has a capability of collecting GPS signals on any emergency especially when the user is outdoors and mobile signal allows. This is very helpful in that the position of the user can be promptly located before EMS is sent out. This is obviously very convenient for users with dementia.
- Multi-Purpose - The pendant can be used for all emergencies such as medical, fire, robbery, break-in, assault, accidents, or even lost.
- Live Agents Standing by 24/7 - Live agents in 7 monitoring centers across Canada stand by 24/7, ready to help.
- Voice Prompts with Vibration - Users don't have to read anything. Just listen. Examples: “Your pendant is charging.” “Battery is low.” “SOS alarm has been activated. Press SOS to stop.” “Calling contract number one.” “I’m here!”
- Service Areas - This pendant works in both Canada and US where mobile signals are available. There is no roaming charge for users.
- Water and Dust Proof - No worries to wear it in shower or rain, but please do not soak it in water for too long.
- Light Weight - It has a decent weight, but not too heavy to wear.
- Life Time Warranty - Pendant swapped immediately on any malfuntion or natural damage.
Optional Features - Extra Charge May Apply
Optional features are for special use only, hence by default not included on service activation. Users may talk to our technicians or call our office to order it:
- Trip and Fall - Alarm goes off if you fall, without SOS botton pressed. It is only for users who are worried about falling.
- SMS to Close Relatives - On emergency, while the pendant is connecting to the monitoring senter, it also send out text messages to your contacts registered for ths purpose, showing: SOS + your name + your GPS location. Very useful for users who get easily lost outdoors.
- Other Features - There are a few other features for special needs, like motion alert, over-speed alert, no-motion alert, geo-boundary alert, tilt alert, dog barking alert, welfare alert, etc.